Customer Experience Associate

Job description

Job Description

Under designated supervision, prepares and serves simple foods and beverages.

May operate an oven, deep-fat fryer, or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved.

This position requires associate to be friendly and passionately focused on delivering a personalized customer experience.

Job Grade

2

Career Area

Hospitality and Restaurant Operations

Supervisor

No

Job Qualifications

Education: High school or equivalent.

Creditable job-related experience may be substituted for the education requirement on a 9 months for 9 months basis.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

SHIFT PRIMARILY BETWEEN 1000 AND 2200 INCLUDING WEEKENDS AND HOLIDAYS.

SOFA RELATED REQUIREMENTS/ADDITIONAL CONSIDERATIONS:
 Applications will be accepted from all locally available U.S. citizens who do not have dual Japanese and U.S. citizenship.

U.S. citizens who have either permanent or temporary Japanese residency (i.e. “zairyu card” holders) will be required to have their Japanese residency status cancelled as a condition of being employed in an Exchange U.S. payroll position that results in the applicant having “SOFA status” under Article I.(b) of the U.S. – Japan Status of Forces Agreement (SOFA).

With “SOFA status” the selectee will be exempt from Japanese taxes on income earned from the Exchange, enjoy duty-free purchase privileges at the Exchange and Commissary as well as other benefits arising from having “SOFA status.” Having “SOFA status,” however, also means the selectee will represent the United States in Japan in a quasi-Ambassadorial role.

The selectee will thus need to ensure that they consistently conduct themselves in a manner that does not reflect negatively on the United States, the United States Forces, Japan, or the Exchange.

That in turn means that the selectee will be held accountable for off-base misconduct – and in particular off-base criminal misconduct.

The selectee must understand and accept that while the facts of each case that arises will be reviewed individually, off-base criminal misconduct will often result in separation for cause.

 

Salary Minimum

$17.27

Salary Maximum

$20.15

Major Duties

In a food activity other than a portable/stationary snack stand or mobile pushcart, performs the following: Serves one or more items of food such as salads, meats, vegetables, pizza, grilled items, sandwiches, desserts, ice cream, and beverages at a counter or steam table.

Prepares simple salads, coffee, and tea.

Replenishes food at serving stations.
May prepare and wrap sandwiches.

May wash, pare, and cut vegetables and fruits.

May make and serve fountain items such as banana splits, sundaes, milk shakes, soda, etc.

May be required to decorate ice cream party favors using standard decorating patterns.
May prepare pizza to order by adding sauce, cheeses, meats, etc., to a purchased crust or select a frozen pizza and cook in an oven, e.g., pizza, microwave, or conventional.

May place prepared foods, i.e., French fries, onion rings, etc., in a deep-fat fryer.

Sets up glasses, silverware, butter, condiments, salads, bread, and cold beverages, as required.
In a mobile unit kitchen or other central kitchen facility, may operate a microwave or conventional oven for the purpose of heating simple food items as precooked roast beef, preformed hamburger patties, burritos, sausages, etc.

Determines readiness by means of a timing device or by visual inspection and removes when done.
At a food activity that is a portable/stationary snack stand (flight line or theater snack stand), mobile pushcart, with either a steam counter or cold storage capacity, performs the following: Serves hot dogs, ice cream, pizza, popcorn, prewrapped sandwiches, beverages, snack items with related condiments or complimentary foods.

Stocks appropriate food supplies prior to selling period and replenishes food and beverage items, as required.
Ensures that food and beverage items are properly heated or cooled, as appropriate.

Maintains required documentation; checks returned inventory; and prepares daily cash report, and other related documentation.
Participates, along with supervisors/management staff, in the establishment and achievement of service and sales goals for the food facility.

Assists in ensuring optimum stock availability by taking periodic stock counts, advising management staff of slow-moving, out-of-stock, defective, and damaged merchandise.

Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
Collects money, rings sales on cash register, and makes change.

Maintains required level of sanitation and cleanliness of work area.

Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.

Performs other related duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

Job Expires

02-Jul-2024

Benefits Benefits

Health & FSA

RFTRPTINTTFTTPT Medical and Dental Insurance✓✓ ✓ Flexible Spending Accounts✓✓ Health Savings Account (HSA)✓✓ ✓ Health Reimbursement Arrangement (HRA)✓✓ ✓

Comprehensive medical and dental plans are offered to eligible associates.

Elected coverage starts on your first day – with no waiting period.

For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents.

We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

RFTRPTINTTFTTPT Short-Term and Long-Term Disability✓ Basic Associate Life Insurance✓✓ Supplemental Associate Life Insurance✓ Personal Accident Insurance✓✓✓ Dependent Life Insurance✓ Long-Term Care✓✓

We offer a disability plan that provides both short-term and long-term income benefits.

The plan pays a weekly or monthly benefit of 66 2/3% of your annual pay after a waiting period.

Life insurance is available to associates, their spouse and dependents.

Retirement

RFTRPTINTTFTTPT Retirement (Pension) Plan✓ Exchange 401(k) Plan✓✓

The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road.

We want you to be able to retire on your terms, and we know that saving for retirement on your own can be a challenge.

That is why the Exchange offers a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates.

Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

RFT =regular full time | RPT =regular part time | INT =intermittent | TFT =temporary full time |  TPT =temporary part time

Required Skill Profession

Other General